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Feedback

In the unlikely event that you feel that we haven't fulfilled your expectations please use the following complaints procedure.

Comments and suggestions

We always appreciate feedback, both positive and constructive. If you would like to give testimony to any of the services you have been given at the Crematorium, please write to:

Crematorium Manager
Aberystwyth Crematorium
Clarach Road
Aberystwyth
Ceredigion 
SY23 3DG

If you have some feedback which you would like to share with us for inclusion on our website, please email: info@aberystwythcrem.co.uk


Recent Testimonials

‘We would like to take this opportunity to thank you for being so professional and compassionate during our sad time. The care and detail you provided helped us both immensely during our initial visit before the funeral service, and throughout the funeral service the following day. We were also touched when you joined with us at mum’s interment and took a leaflet to follow the ministers’ words. We will re-visit the crematorium many times in the future with happy memories of mum. Thank you once again with much appreciation.’
MAY 2014

‘On behalf of myself and family I would like to express our sincerest thanks for the care and attention given by yourself and staff at my wife’s recent funeral. The help and advice given to the position and planting of the memorial garden together with the interment of my wife’s ashes was conducted with sensitivity and absolute professionalism and was much appreciated, thank you for your time and attention.’
MARCH 2014

‘I just wanted to send a personal thank you to you and your staff for the way in which you organized everything on the day of the funeral service – even the weather was perfect! A friend who’d been to several such services there said she’d never before seen the wonderful view form the window as it had always been too misty. Our relatives and friends from further away were very impressed by your setting and the services you provided. Everything went smoothly, the staff were helpful and it made what could have been a grim event a joyful celebration of Colin’s life.’
JANUARY 2014

‘I just wanted to say a big thank you to all the members of staff involved in organizing the memorial service that took place last week. I thought the service was very well done and especially liked the simple idea of a memorial red ribbon. Once again thank you for your thoughtfulness on behalf of me and my father.’
CHRISTMAS MEMORIAL SERVICE 2013

‘Just a quick word to thank you very much for the warm welcome I received yesterday afternoon on my visit to the crematorium. I was so impressed and moved as I walked through the Garden of Remembrance, it was so peaceful and the tranquility of the place has certainly stayed with me. Many thanks for all the hard work that you and the staff are doing it is much appreciated’
OCTOBER 2013

Complaints Procedure

1. STAGE 1

In the unlikely event that you feel that we haven't fulfilled your expectations please use the following complaints procedure.

Always complain 'on the spot' if you have the opportunity. If you cannot do this yourself, you may be able to use your minister/officient or funeral director as your advocate. If you fail to obtain a satisfactory response, move to the next stage.

 

2. STAGE 2

Contact the Crematorium Manager, by telephone or write to him/her at our office. He/she will respond to any official complaint in writing within three working days.

3. STAGE 3

If you believe that your grievance has still not been properly addressed then you should write to our Managing Director at the following address:

Managing Director, Westerleigh Group Ltd, Chapel View, Westerleigh Road, Westerleigh, Bristol BS37 8QP

Feedback Form

 

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Feedback Form