We always appreciate feedback, both positive or constructive.
If you would like to give testimony to any of the services you have been
given at the Crematorium, please write to:
Aberystwyth Crematorium, Clarach Road, Aberystwyth, Ceredigion SY23 3DG
| Heartfelt thanks for excellent work at the time of our mother's funeral recently |
| 'Diolch o galon am eich gwaith destlys, ar adeg angladd mam yn ddiweddar.' |
Doreen a david lewis
'I wish to thank you and the staff and the organist for your help with my mother's funeral. We were very pleased with her send off. The site is very beautiful and everyone was very helpful and supportive.' Hazul Fairplay
'On behalf of my mother's family, I would like to thank you for a dignified service. Your professional care is appreciated greatly'.
Megan Evans
'I and my family very much appreciated the sensitive and efficient way you and all the staff at the crematorium conducted the funeral and internment of ashes of my late husband, David'.
Dorrie Magre
'A brief note of thanks for being so helpful and considerate with the arrangements for Marfuddi grave.
All the family are very pleased with the garden'.
Alun, Cathryne and Ceri
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In the unlikely event that you feel that we haven't fulfiled your expectations
please use the following complaints procedure
Complaints Procedure
STAGE 1
Always complain 'on the spot' if you have the opportunity. If you cannot do this yourself, you may be able to use your minister or funeral director as your advocate. If you fail to obtain a satisfactory response, move to the next stage.
STAGE 2
Contact the General Manager, by telephone or write to him/her at our office. He/she will respond to any official complaint in writing within three working days.
STAGE 3
If you believe that your grievance has still not been properly addressed then you should write to our Managing Director at the following address:
Managing Director, Westerleigh Group Ltd, Chapel View, Westerleigh Road, Westerleigh, Bristol BS37 8QP
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