• To make sure every funeral service is regarded as a major event and receives the same priority as if it was for a member of one's own family or a civic or national dignity.
• To provide improved facilities for the public, funeral directors, clergy and staff. We have spent considerable time and resources on building better facilities but it is important that we maintain them well so that the intended users get the benefit.
• To provide a colourful, warm and comforting environment for mourners, clergy, funeral directors and staff, both within and outside the building. This includes landscaping to the grounds, particularly to ensure the maximum colour during the winter months.
• Flexibility and adaptability. We exist for the benefit of the public and not the reverse.
  Providing for different community groups to meet their needs. The differences between communities are something which we encourage as it displays our ability to be flexible and to create a funeral ceremony that people want.
• Innovation - We want to anticipate people's needs and be open minded about what services we should provide. People's expectations are always changing and we must strive to keep up with, if not ahead of their demands. If we don't meet these aims, please let us know. Our complaints' procedure is shown on the YOUR FEEDBACK page.
• Aberystwyth Crematorium has established a code of practice for all of the services we perform. This is to maintain our standards at the crematorium and to allow families to evaluate the level of care shown by our staff. We recognise that this is often difficult as people may be organising a funeral for the first time and may not be aware of what to expect. We hope this website will help you.
  
  

• Each body is cremated with the coffin within 72 hours of the funeral service.
• Each body is cremated separately. All the cremated remains' are collected for each individual and reduced to ash.
• The cremated remains/ashes are available for collection by the applicant (the person who arranged the cremation service, normally a close relative) or Funeral Director.
• Anyone can choose to inspect the crematory (where the cremation takes place) upon application to the manager.
• Information on what arrangements can be made for the dispersal of the ashes, or their safe storage at the Crematorium, will be sent to all applicants - within two weeks of the funeral.
• A wide range of memorial choices will be provided within our gardens and Remembrance Room as well as for supply to your home. A trained member of staff is available to advise you on these matters.
• Provision will be made to ensure that no funeral is delayed beyond three days of the requested date. This may involve the funeral taking place at the weekend or after 5pm on a weekday at no further cost. Aberystwyth Crematorium abides by the FBCA's (Federation of British Cremation Authorities) code of conduct and is a member of the Charter for the Bereaved.
  
  

• Every grave can be personally selected by the family before deciding to purchase a position. Usually, an appointment will need to be arranged with our office so that a member of staff can be available to show you the choices. It should be noted that the choice may be limited in certain cases due to poor ground conditions.
• A uniformed member of our staff will accompany the funeral to the grave side to supervise the arrangements.
• The grave will be of the right size and correct depth and in the correct location.
• The grave will be neatly prepared with green artificial mats. These mats will cover any mound of earth as well as the area around the grave. The bottom of the grave will be flat.
• Clean and dry webs (lowering ropes) will be provided for the funeral director. These will be in sufficient quantity to lower the coffin or casket safely.
• In wet conditions, artificial, mats will be laid out all the way to the road. In some extreme cases, this may not be possible but every effort will be made to ensure that the mourners do not have to walk through mud.
• Each grave will be lined with interlocking boards so that Funeral Directors and their men can safely carry the coffin along the side of the grave.
• Any memorial which has to be removed off the grave to allow for the burial will be removed safely and carefully. These memorials will be replaced on the grave a year following the burial, once the ground has settled.
• It may be necessary to dismantle memorials if it is discovered that the stone was not fixed properly by the original mason. In these cases, the grave owner will be informed of our action and given an estimate for the repair.
• Crosses, plants, flowers and frames on neighbouring graves may all have to be moved to allow access for the digging team to prepare a grave. The cemetery will try and minimalise this type of disturbance and will endeavour to restore the condition of the area as much as possible. Grave owners are asked to plant flowers in pots to help this work as these items can be easily moved to one side. It will not be possible to restore planted beds of flowers which have to be removed to allow access to a grave to the same condition.
• All equipment including boards and planks will be collected by our men and removed from the area within 24 hours of the burial.
• Any complaints or queries should be reported to the cemetery office rather than to the grounds operatives or grave digging team.
• Provision will be made to ensure that no burial service is delayed beyond 5 days of the requested date. This may involve the service taking place at the weekend or on a weekday after 5pm for no further cost.
  
  

A contract outlining the expected standards of maintenance within the cemetery is available on request. In summary, its main points are: (note: 'daily' means Monday to Friday only).

• The grass in the crematorium will be cut every 2-3 weeks between March and December (except in extraordinary weather conditions) as a minimum.
• Bins to be emptied daily in those sections visited frequently.
  All major roads and paved areas to be swept/blown daily.
• Toilets to be cleaned daily.
• All groundsmen and women to wear identifying clothes. No monies are allowed to be taken by these operatives for work. All requests for work must be made to the office.
  
  

• All staff to act with respect and sympathy in all matters relating to the care of the bereaved.
• All administrative staff to wear identifying clothes and name badges.
• All correspondence excluding requests for record searches to receive a reply within three working days. Record searches, primarily to locate the grave or resting place of a dead relative, will be carried out within 14 working days.
• Our Book of Remembrance room is not open every day of the year,
  but entries are viewable though a window at weekends and Bank Holidays.
• Disabled facilities will be provided and improved.